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Code Of
Conduct
Jeanine M. Weintz is an active participant member of the Members of the
National Reverse Mortgages Lenders Association (NRMLA). As members, we are
mindful that the soundness, usefulness, prosperity, and future of the Reverse
Mortgage industry depends upon the honor and integrity of all persons engaged
in the business.
Each member of this association agrees
to observe and maintain the following standards of conduct in dealing with
the senior community and their families:
- To treat all clients with respect and dignity.
- Protect the client’s privacy and confidentiality and not distribute
personal financial information to any third party without permission from
the client.
- Encourage clients to discuss the loan transaction with family members
and/or other trusted advisors.
- Inform clients, at no charge, about all the member’s Reverse Mortgage
programs and assist each client to determine the program most suitable for
his or her needs.
- When estimating potential Reverse Mortgage benefits, clearly and
accurately identify all costs.
- Take reasonable steps to check out the background and procedures
of third parties before accepting referrals of business from them, and refuse
to accept referrals from those that are found unacceptable. Members shall
disclose to clients any third party with a financial interest in the Reverse
Mortgage transaction.
- Not imply to a borrower that he or she is obligated to purchase
any other product or service offered by the member or any other company
in order to obtain a Reverse Mortgage.
- Pay all loan proceeds directly to the borrower, except to retire
existing debt, pay a contractor from the borrower’s repair set-aside account,
or pay property taxes or hazard insurance premiums from the borrower’s set-aside
account for taxes and insurance.
- Employ individuals who have passed a background check and are found
to be of good moral character.
- Report any suspected violations of the Code of Conduct to the National
Reverse Mortgage Lenders Association, and cooperate with all their investigations.
- Made a good-faith effort to resolve concerns received from clients
about a Reverse Mortgage transaction.
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